Privacy Policy

Palmy Campers Privacy Policy

At Palmy Campers, your privacy matters to us. We collect and use your information to help deliver an easy, safe, and enjoyable campervan experience. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe.

What Information We Collect

When you interact with us—whether through our website, booking system, email, or in person—we may collect:

Your name and contact details (e.g., email, phone number, address)
Driver’s licence information (for legal and insurance purposes)
Travel details related to your booking
Payment details (processed securely through our payment provider)
Feedback or communication you share with us

How We Use Your Information

We use your information to:

Process and manage your booking
Verify your identity and driver eligibility
Communicate with you before, during, and after your hire
Provide customer support and respond to inquiries
Comply with insurance and legal requirements
Improve our services and customer experience
Notify you of any traffic or parking infringements and, where required, provide your details to the relevant authorities for enforcement purposes

We may also email you occasionally with offers or updates—only if you’ve opted in, and you can unsubscribe at any time.

Who We Share Your Information With

We respect your privacy and never sell your data. We only share your information when necessary, including with:

Insurance providers – to manage claims and ensure proper coverage
Booking and payment system providers – to securely process bookings and transactions
Authorities or enforcement agencies – if required by law, including in cases of parking fines, speeding tickets, or other vehicle-related infringements
Our trusted staff or contractors – only as needed to help deliver your hire experience (e.g., preparing your vehicle)

How We Store and Protect Your Data

Your data is stored securely and only accessed by authorised personnel. We use trusted third-party systems with appropriate security measures in place. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Your Rights

You have the right to:

Access the personal information we hold about you
Correct any inaccurate or outdated information
Request deletion of your personal data (where applicable)

To make a request, just email us at [insert contact email] and we’ll be happy to help.

Cookies and Website Use

Our website may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings.

Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Questions?

If you have any questions about your privacy or this policy, please reach out to us:

Palmy Campers
160 Featherston Street, Palmerston North

📧 info@palmycampers.co.nz
📞 021 036 0534
🌐 www.palmycampers.co.nz